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Invest in PEI
Prince Edward Island was recently ranked by a KPMG Study as among
the most cost effective sites in North America to operate a business.
PEI has the infrastructure, the workforce, and a government committed
to business development and a strong economy, as well as fostering
one of the best business environments in North America.
Startup and Expansion
Starting or expanding your business? P.E.I. can provide support
with rental incentives, entrepreneur loans, websites and more.
Sectors of Excellence
The Economy in P.E.I. is drastically changing to take advantage
of the new opportunities the global marketplace provides.
Traditional industries such as Tourism and Agriculture remain integral
pieces to the provincial economy but emerging industries are now
driving forces behind new job creation and capital spending.
Prince Edward Island Business Development has identified six key
sectors where the province has a distinct competitive advantage
over other geographic locations.
- A growing cluster of Aerospace companies are now taking off on
Prince Edward Island by taking advantage of the tax advantages in
Slemon Park.
- Prince Edward Island is committed to the technologies of life through
the expansion of Life Sciences organizations.
- Proximity to markets, competitive wage rates and a skilled workforce
are only a few of the advantages that has made the province such
an attractive destination for diversified manufacturing companies.
- Prince Edward Island has a tradition of quality food products and
companies in Food, are taking advantage of this reputation.
- Whether multimedia development, call centres or IT beta testing,
Prince Edward Island is the Smart Province for Information Technology
in Canada.
- Film, television and new media are making a scene on Prince Edward
Island.
Trade & Export Development
Prince Edward Island exports have increased dramatically across
most sectors over the last three years. Exporting activities have
nearly doubled in Prince Edward Island between 1996 and 1999 and
the growth continues to accelerate. Finding and developing new markets
is the key for Island businesses looking to expand their operations.
Prince Edward Island Business Development along with the Atlantic
Canadian Opportunities Agency will be organizing trade mission activities
to support Island companies in expanding their markets.
Business Parks
With several conveniently located Business Parks to choose from,
PEI is an excellent location for any business, large or small.
PEIBD
Prince Edward Island Business Development (PEIBD) leads the business
development effort for PEI.
Business Support Program
THIS PROGRAM IS DESIGNED to assist Island businesses develop from
start-up through to international exporting. Eligible projects for
capital contributions cannot exceed $40,000 in eligible capital
costs. Eligible projects for marketing assistance must not exceed
$20,000 in eligible project costs. This program has two sub-programs:
Small Business Development Program
Eligible applicants under this sub-program are manufacturers and
processors, with preliminary business and marketing plans and who
are focusing their activities on the provincial market. Eligible
are manufacturers and processors in the following sectors:
- agri-food
- fisheries
- diversified manufacturing (including film and crafts)
Applicants engaged in retailing and services (to business or consumers)
are ineligible for assistance. Eligible activities are:
- capital acquisitions: machinery, renovations and leasehold improvements
- market development: advertising, promotion, and research
Export Development Program
Eligible applicants to this sub-program are manufacturers, processors
or providers of exportable services to primary industries who clearly
contributes to import replacement. Applicants must have well-developed
business and marketing plans with the potential to derive revenue
from export (out-of-province) sales. Eligible sectors are:
- agri-food
- fisheries
- pharmaceuticals
- health care
- environmental industries
- diversified manufacturing
- information technology
Eligible activities are:
- capital acquisition: machinery, renovations and leasehold improvements
- research: primary qualitative or quantitative
- advertising: design/development, placement of advertisements and
exhibiting at trade shows
- market investigation: attendance at trade shows, market visits
and incoming buyers' missions

A Committed Government
The government of P.E.I. is committed to the successful establishment
of new business on Prince Edward Island.
And that commitment shows in ways you might never have dreamed possible
from a government.
Prince Edward Island's smaller size offers more flexibility and
quicker response time from key decision makers - critical factors
when locating, relocating or expanding a business. If you want to
develop a business idea that makes good business sense and makes
good sense for Prince Edward Island, they will do everything possible
to make it happen.
- There Are a lot of People Working for You
When you look for help with your business venture, there are notable
resources at work on your behalf.
Premier Pat Binns often takes an active role in the assessment
and planning of government involvement in projects. The interest
is real, because good business opportunities are taken very seriously
here.
Prince Edward Island Business Development, the provincial business
development corporation, has people devoted to making your business
a success story on Prince Edward Island. That creates a definite
advantage for aspiring business people. This office works every
day with federal government representatives at the Atlantic Canada
Opportunities Agency and Human Resources Development Canada to put
together incentives and services to develop business on Prince Edward
Island.
- How They Work
If you have ever dealt with government, you probably wish you hadn't.
Bureaucracy can be painful. But not in Prince Edward Island.
Like any good business, it takes a customer-first approach. This
approach has worked, with numerous examples to prove it.
McCain Foods opened a $40 million food processing plant and waste
treatment facility just 12 months after their first call to government.
Consider the time for legal and financial negotiations, complete
environmental assessment, design and construction, and you can see
that the government didn't hold anyone up.
Watts Communications is an even more interesting case in point.
A scant 90 days after announcing their plan to open a new call centre
in Charlottetown, Watts opened its doors for business. The site?
The former offices of Prince Edward Island Business Development.
Within just 14 days of completing the original agreement, government
moved its own people to different accommodations to provide the
location and amenities Watts required.
- What Will Prince Edward Island Offer?
It offers business development programs. P.E.I. assists with everything
from initial capital to soft costs on market research and product
development. Their goal is to find a way to find you what you need
to develop a successful venture here on Prince Edward Island.
- The Bottom Line
Imagine doing business year-round in a place where the air is clean,
the neighbourhoods are safe and the traffic is not your worst nightmare.
A place where crime is low and quality of life is high. Then visualize
a positive impact on your balance sheet through:
- low corporate taxes
- lower operating costs
- low labour costs
- high productivity from a skilled, available labour force
Imagine the possibilities with a government partner who believes
that its success lies in your success.

Rental Incentive Program
The purpose of this programme is to provide new and expanding industries,
in all areas of PEI, with rental incentives similar to those available
in the Summerside and Charlottetown industrial malls.
A one-time financial assistance package is available to manufacturers
and processors for leasing space, in any community on the Island,
for the establishment or expansion of an eligible business. Assistance
is in the form of a rental subsidy, to a maximum of $5 per square
foot (not including utilities, taxes, inside maintenance, etc.),
with a maximum term of one year, payable on a monthly basis.
- Eligibility
Companies engaged in the following activities:
- manufacturing and processing
- industrial research and development
- aquaculture
- horticulture on a year round basis under controlled conditions
in man-made facilities
- strategic tourism projects
- first-of-their-kind exportable service businesses
- Industrial Malls Incentive Program
To meet the occupancy needs of new and expanding businesses during
their start-up years, and to assist existing Island businesses which
are expanding through new product introduction and are significantly
increasing their labour force, Prince Edward Island Business Development
offers mall space in its two industrial parks at competitive terms
and rates.

Entrepreneur Loan Program
This programme provides entrepreneurs with up to $25,000 for use
as an investment in eligible new and expanding businesses. Loans
are sourced through participating financial institutions and are
fully guaranteed by Prince Edward Island Business Development to
a maximum of five years. Interest is charged at a floating rate
of prime plus one percent and applicants will receive a one-time
rebate on interest paid.
The program also includes a student component for a $3,000 loan
repayable by October 31 of the year in which the loan is made.
Applicant must make a cash equity contribution in the business
equal to 30 percent of the loan; for students, the equity requirement
is 20 percent and may be in cash or in kind.
Aerospace
Aerospace is one of the fastest growing sectors of the Prince Edward
Island economy. This sector now represents 20% of total provincial
exports and the industry continues to gain momentum.
Slemon Park, an industrial park located just outside of Summerside,
is a 1,500 acre property, which includes an airport with two runways
and numerous well maintained hangars ranging in size from 25,000
to 300,000 square feet and houses such companies as Honeywell, Atlantic
Turbines, Testori Americas, Wieble Aerospace and TubeFab. Additionally,
the Park has an on-site residential community with a full range
of recreational facilities.
A 20 year tax rebate incentive program took effect on January 1,
1993 and applies to eligible companies which establish operations
at Slemon Park, Prince Edward Island. Eligible companies are defined
as those engaged in aviation or aerospace-related businesses, which
may include, but is certainly not limited to, original equipment
manufacturers, strip and paint shops, repair and overhaul operations,
training and various aviation support businesses. The tax rebate
incentive program includes the following three taxes:
- Corporate Income Tax - A full rebate annually on all Corporate
Income Tax paid to the government of Prince Edward Island by aviation-related
businesses for operations conducted at Slemon Park, Prince Edward
Island.
- Sales Tax - A full rebate annually of all sales tax paid to the
Government of Prince Edward Island attributed to the purchase of
goods and services related to aviation-related activities at Slemon
Park, Prince Edward Island.
- Real Property Tax - A full rebate annually of all real property
tax attributable to ownership or rental of facilities at Slemon
Park, Prince Edward Island.
- Training
The recently expanded Aviation Training Institute located in Slemon
Park ensures the industry has the personnel to meet their future
growth. The stable labour force and excellent training ensure the
best value in the industry.
- Tax Advantage
|
Net Income Before
Taxes
|
Slemon Park, Prince Edward
Island
|
Canada (excluding PEI) (1)
|
USA (2)
|
|
Net
Income Before Taxes
|
$1,000,000
|
$1,000,000
|
$1,000,000
|
|
Federal
Corporate Tax
|
$221,200
|
$221,200
|
$340,000
|
|
Provincial/State Corporate
Tax
|
$75,000
|
$139,300
|
$62,200
|
|
Total
Taxes
|
$296,200
|
$360,500
|
$402,200
|
|
Net
Income After Tax (3)
|
$703,800
|
$639,500
|
$597,800
|
|
Rebate -
Provincial/State Corporate Tax
|
$75,000
|
$0
|
$0
|
|
Rebate -
Provincial/State SalesTax (4)
|
$142,000
|
$0
|
$0
|
|
Rebate -
Provincial/State Property Tax (5)
|
$15,000
|
$0
|
$0
|
|
Total
Rebate
|
$232,000
|
$0
|
$0
|
|
Net
Income
|
$935,800
|
$639,500
|
$597,800
|
|
Percentage Increase In Net Income From
Rebates
|
33%
|
0%
|
0%
|
Note 1 - 1996 Canadian Average excluding PEI
Note 2 - Average 8 US States (TX,WA,OH,MA,NC,CA,AR,FL) selected
due to significant presence of aerospace industry.
Note 3 - Corporate capital taxes, franchise tax and business taxes
for both Canada and US as well as Canadian Investment Tax Credits
have been excluded.
Note 4 - Sales tax rebate based on operations of $10 million in
sales & employing 100 people.
Note 5 - Property tax rebate based upon 50,000 sq. ft. building

Film and Digital Media
The P.E.I. objective is to foster an infrastructure and environment
which encourage the development, production, marketing and distribution
of Prince Edward Island film product in the regional, national and
international marketplaces, and to promote and support the development
of an economically viable and vibrant film industry on Prince Edward
Island.
- Objectives:
The film sector mandate is:
- To establish an economically stable, viable and vibrant film industry
on Prince Edward Island;
- To create and stimulate employment and investment by increasing
opportunities for Prince Edward Island residents working in the
Prince Edward Island film industry for skills development, employment,
creative expression and international marketing of film products;
- To encourage and assist the development of the private-sector film
and video industry in the Province in the areas of funding, marketing,
promotion, training and education;
- To increase the value of the Prince Edward Island economy;
- To increase the national and international visibility of Prince
Edward Island.
Prince Edward Island Business Development encourages and supports
those productions which have the greatest level of Prince Edward
Island creative elements, including personnel.
To fulfill these objectives, Prince Edward Island Business Development
will offer programs of loans and investment to support film and
video production activity in Prince Edward Island. In addition,
Prince Edward Island Business Development will continue to offer
a Locations Information Service.

Food and Value-added Products
The food industry in P.E.I. is comprised of many firms involved
in the agri-food, seafood, and beverage processing sectors. It is
the single most important contributor to the provincial economy.
By way of illustration, in 1997 total provincial manufactured output
was $877 million; of this amount food processing accounted for about
$625 million, or over 70 percent.
The Prince Edward Island government through its lead business development
agency, Prince Edward Island Business Development, has targeted
the food industry for further growth and development.
- Natural Attributes Spell Competitive Advantage
Due to an abundance of agricultural and marine resource, Prince
Edward Island has a natural competitive strength in food processing.
The Province enjoys an available pool of skilled labour accustomed
to the strict hygienic requirements of secondary and tertiary food
processing. Prince Edward Island enjoys a "clean and green"
reputation world-wide. P.E.I. are recognized as a quality raw material
and food producing area.
The province is strategically located on the eastern seaboard of
North America in close proximity to the lucrative New England and
Mid-Atlantic markets. With the access to deep-sea ports, Prince
Edward Island is a natural choice for firms looking to the European
marketplace, or European Union firms looking at a beach-head for
North American markets.
- Attention low cost producers
In a recently completed KPMG study (March, 1999) The Competitive
Alternatives - A Comparison of Business Costs in North America,
Europe, and Japan, Charlottetown, Prince Edward Island ranked third
among twenty one cities sampled as the lowest cost city for food
processing industries.
- Keen and Capable Partners
Prince Edward Island offers excellent technical and financial support
to the food industry. Whether it's product or market research and
development, export development, training, or capital assistance,
it has a dedicated team of professionals who will exceed your expectations.
The industry also benefits from a strong manufacturers' association,
the PEI Food and Beverage Processors Association.
- Product/Process Research and Development
The Provincially owned Food Technology Centre offers product and
process development, food chemistry and microbiology analytical
services, nutrition labelling, sensory analysis, and food safety
and quality assurance. The National Research Council supports food
related research and development activities.
- Market Research and Development
In keeping with the philosophy of helping firms by underwriting
higher risk activities, Prince Edward Island Business Development
provides financial incentives to firms undertaking market research
and development projects. It works closely with the Atlantic Canada
Opportunities Agency, its federal partner in business development,
who also provide incentives for certain activities.
- Training
Organizations like Holland College, PEI Food Technology Centre,
University of Prince Edward Island, and the Atlantic Veterinary
College offer a wide variety of specialized training program to
assist the food industry. These organizations are able to respond
quickly to tailor a program according to your individual training
needs.
- Capital/Working Capital Financing
Prince Edward Island Business Development works closely with other
provincial and federal partners and the banking and investment communities,
to help get your plans off the ground. If your business case is
sound, they go out of their way to turn your plans into reality.
- Site Value
Prince Edward Island boasts favourable location costs for your
business. Building construction costs and lease rates are comparatively
lower than other industrialized areas of North America and Europe.
The recently completed Souris Food Park is a fully serviced 21 hectare
(52 acre) site with state-of-the-art cold storage and waste treatment
facilities. The province also leases space in two industrial parks,
one each in the cities of Charlottetown and Summerside.

Information Technology
P.E.I. is ideally positioned to take advantage of opportunities
made available by the information technology industry and the knowledge-based
economy. Since 1995, the Prince Edward Island government has officially
recognized information technology as a key priority sector and Prince
Edward Island has since experienced tremendous growth in multimedia
development, call centres, and IT beta-testing activity.
- Government Leads By Example
The Prince Edward Island government has taken a lead role in growing
the information technology industry within the province by implementing
a number of cutting edge IT service delivery solutions to Island
residents. As well, the Province acts as a willing partner with
solution providers. The development of innovative solutions that
create wealth, employment and global solutions are welcomed and
encouraged.
- Advanced Infrastructure
In May 1996, Island Tel announced the creation of a new subsidiary
company called Island Tel Advanced Solutions (ITAS). With ITAS,
Newbridge Networks and Sun Microsystems of Canada, Prince Edward
Island built Canada's first province-wide broadband network using
asynchronous transfer mode (ATM) technology. ATM is crucial to multimedia
applications, high-speed Internet, videoconferencing and virtual
reality. Stretching from one end of the Island to the other and
joined by fibre optics to the mainland, the network offers an ideal
developmental environment for networked applications at the lowest
rates available anywhere.
- Customized IT Training
Holland College is Prince Edward Island's community college and
is well known for its competency based education model which emphasizes
the attainment of skills through hands-on learning. The college
has earned a reputation for its ability to respond quickly to industry
requests for specialized training, such as the Call Centre and Customer
Service program developed with the direct input of the call centre
industry.
- Growing A Skilled Labour Pool
Prince Edward Island recently launched a Knowledge Worker Demand
initiative which gathered valuable baseline data on current and
projected information technology employment in Prince Edward Island.
The survey found that the information technology sector on Prince
Edward Island should increase by 80 percent over the next three
years. The private sector is expected to account for 88 percent
of those new jobs.
- Ideal IT Beta Test Site
Prince Edward Island's geographic, political, commercial and technical
infrastructures are very well suited for the development and beta
testing of new IT products and solutions. With a province-wide ATM
broadband network, highly manageable geographic testbed area, easy
access to government, educational and technical decision makers,
Prince Edward Island provides an ideal environment for strategic
pre-commercialization activity.
- Call Here For Call Centres
Working closely with Island Tel Advanced Solutions, Prince Edward
Island can provide call centres with a state-of-the-art telecommunications
infrastructure; unparalleled service and ongoing site support; a
loyal, educated and accessible work force and one of the most competitive
business operating environments in North America. When it comes
to call centres, Prince Edward Island is positioned as a world leader.
They have also introduced special call centre incentives to keep
your costs down. For example, there are no provincial sales taxes
on in-bound 1-800 calls or on outbound long-distance telephone usage
in excess of 250,000 minutes per year.
- Building An IT Culture
P.E.I. is dedicated to nurturing the information technology culture
in Prince Edward Island by making residents aware of the benefits
that IT can play in their daily lives. Prince Edward Island has
taken a progressive approach to making information technology a
way of life for residents now and in the future. For example:
- Community Access Program (CAP)
Through the Community Access Program, the federal government aims
to connect up to 10,000 remote, rural and urban communities by the
year 2000. Prince Edward Island is well ahead of its plan to facilitate
access to the Information Highway via CAP. The addition of 15 new
CAP sites in 1998 marked the early completion of a commitment to
establish 45 CAP locations in Prince Edward Island by the year 2000.
- Information Technologies Association of PEI
The Information Technologies Association of PEI (ITAP) works to
promote the IT industry and its members' capabilities and to identify
and initiate activities for the general improvement and development
of the IT industry on Prince Edward Island. The association has
over 60 member companies specializing in a diverse range of IT applications
and solutions.
- The Whole IT Package
In Prince Edward Island, you'll experience:
- An IT training environment that responds quickly to industry needs;
- A loyal, accessible and increasingly skilled labour pool;
- An advanced telecommunications infrastructure featuring ATM broadband
technology;
- Dynamic partnerships among government, education and private sector
IT companies;
- An ideal home for beta testing and pre-commercialization of IT
products and solutions;
- A world-class call centre site location;
- A government committed to the information technology industry and
the development of a friendly IT culture;

Life Sciences
The Government of P.E.I. has identified life sciences, and in particular
biotechnology, as a priority sector for future economic development.
With historical strengths in the primary production sectors, the
Province enjoys a highly capable science research and development
life science community with the capacity to support private sector
endeavours in the application of the technologies of life science.
- R&D Community
The R&D community, consisting of the Atlantic Veterinary College
and Faculty of Science of the University of Prince Edward Island,
the Prince Edward Island Food Technology Centre, the Centre for
Animal and Plant Health of the Canadian Food Inspection Agency and
the Agriculture Research Station, provide a significant support
infrastructure. Together these centres of expertise offer international
calibre science and applied research in veterinary and human medicine,
agriculture, fisheries, and food quality and safety.
- Prince Edward Island Advantages
Prince Edward Island offers numerous additional attractions to
life science companies inclusive of high quality science graduates,
Canada's generous R&D tax benefits, financial incentives based
on sound principles of investment, excellent telecommunications
and ready access to key North American markets.

Diversified Manufacturing
- PEI's Work Force - Values Education
Prince Edward Island's work force is educated and has demonstrated
a willingness to work...and learn. More than 11 percent of the work
force are currently enrolled in part-time educational programs offered
through the University of Prince Edward Island and Holland College.
In fact, 83 percent of high school graduates (between the ages of
25 and 44) have gone on to pursue post-secondary education. This
is significantly more than the Canadian average and demonstrates
Islanders' commitment to education.
- Labour - The Value Proposal
As well, the Prince Edward Island labour force has the highest
retention rates. For example, 43 percent of all workers have been
with the same employer for more than six years and 28 percent have
stayed with the same employer for over eleven years. A Prince Edward
Island employee provides great value for your organization's dollar.
- Training Facilities
Prince Edward Island offers various training centres to maintain
and upgrade skills from general business to industry specific, like
those at the Aviation and Industrial Training Centre and the Atlantic
Welding and Metal Fabrication Institute. Educational institutions
have a strong history of working with employers to provide programs
that specifically meet training requirements, making it easier for
employees to work effectively and efficiently in Prince Edward Island.
Educational institutions are satisfying training requirements and
providing a continuous pool of qualified employees for rapidly expanding
local industries:
- University of Prince Edward Island (UPEI) provides undergraduate
degree programs in business administration, engineering, arts and
sciences, nursing science and music. In addition, they have preparatory
courses for medicine, law, dentistry and architecture and graduate
degrees in education and veterinary medicine.
- UPEI Atlantic Veterinary College is a teaching and research facility
as well as an industry resource centre for Atlantic Canada. Since
their start in 1991, the Atlantic Veterinary College has developed
an international reputation specializing in aquaculture and veterinary
pharmaceuticals.
- Holland College offers 73 competency-based programs. Several of
these programs have been developed as a result of special employer
requirements. For example, Aircraft Maintenance Technician, Gas
Turbine Repair and Overhaul Technician, Call Center and Customer
Excellence Program, Welding Fabricator, and the Wood Technology
Program, to name a few.
- Private Training Facilities offer a variety of programs to upgrade
and enhance employee business skills.
- Business Facilities
Prince Edward Island offers several high quality business facilities
at lease prices that will have a positive impact on a company's
bottom line. Some offer fully-serviced land for sale. Typical building
construction costs are in the range of $40 to $45 per square foot.
A comprehensive business infrastructure, including state-of-the-art
telecommunications, energy and power, business premises, and transportation
systems, are ready and waiting to serve your organization...like
they do for over 430 existing manufacturers and processors. Also,
the 'clean and green' reputation of Canada's "Garden of the
Gulf" may enhance the image of products and the lives of employees.
- It Costs Less to do Business in PEI
According to KPMG (The Competitive Alternatives - A Comparison
of Business Costs in North America, Europe and Japan, March 1999),
Charlottetown, Prince Edward Island is the 3rd lowest cost city
(out of 64 studied) in which to operate a business. More specifically,
Charlottetown, Prince Edward Island is the 2nd lowest cost city
for Food Processing, Medical Devices, Metal Fabrication, Electronics
and Plastic Products.
The bottom line is you pay less (than national averages) for:
- facilities and office premises
- labour (80% of national average) with high productivity
- corporate taxes

The Call Centre Industry in PEI
Prince Edward Island provides call centres with a state-of-the-art
telecommunications infrastructure; unparalleled service and ongoing
site support; a loyal, educated and accessible work force and one
of the most competitive business operating environments in North
America. When it comes to call centres, Prince Edward Island is
positioned as a world leader.
Prince Edward Island is serviced by a submarine fibre optic cable
connection to the national network and a second fibre optic connection
via the Confederation Bridge. Each individual system is capable
of carrying the entire network volume. All long-distance voice,
data, and video switching is carried province wide on a 100 per
cent digital network.
The benefits of locating a Call Centre in Prince Edward Island
are numerous, while many factors contribute to the overall business
environment there is much evidence to indicate that Prince Edward
Island would be a smart place to establish a call centre.
On almost every tax that applies to business, Prince Edward Island
has the lowest or near the lowest rate in Canada. For the call centre
industry, Prince Edward Island has eliminated a number of taxes,
there is no sales tax on toll free (800) inbound calls and no sales
tax on outbound calls greater than 250,000 minutes. In a recent
KPMG study comparing business costs found in 64 cities in Canada,
the US, Europe and Japan. Charlottetown, Prince Edward Island ranked
the third lowest cost city in which to operate a business. Prince
Edward Island is noted for its low cost of real estate, both commercial
and residential. Land costs for urban and suburban property is the
lowest in Canada.
A lower cost of living, affordable housing and low inflation rates
have provided wage costs in Prince Edward Island that have been
approximately 20 percent less than the Canadian average. In the
call centre industry, hourly rates range from $8 to $11 (CND$) per
hour for customer service agents with varying increases based on
experience, bilingualism and technical expertise. Supervisor wages
are between $11 and $16 per hour.
Of those not working in Prince Edward Island who want to work,
44 per cent are actively seeking employment or attending school.
Programs and facilities in the Prince Edward Island education system
are second to none. Holland College is Prince Edward Island's community
college with 13 campus locations across the Province. Based upon
the present expected growth in call centre employment in Atlantic
Canada, Holland College has developed the Call Centre and Customer
Service Excellence Program. Holland College customized the training
program to meet the needs of the call centre industry.
Prince Edward Island is a bilingual province and ranks fourth in
Canada in terms of bilingual population at more than 10 per cent.
The number of residents aged 15 to 19 who are bilingual, increased
100 per cent in the past decade. The Education record is the best
in Canada for French.
The skills and quality of Prince Edward Island workers regularly
exceed the expectations of employers. One in four workers here has
been with the same employer for 11 years or more. One in ten workers
has 20 years' tenure. The average job tenure is 91 months. Time
lost to strikes and labour disputes is the lowest in Canada.
Prince Edward Island Business Development works closely with several
key development partners, including Aliant Inc.& Island Telecom
Inc. as well as Holland College. These alliances ensure the development
project is managed with a "provincial" focus in mind.
Island Telecom Inc. is Canada's first province-wide broadband network
enabling delivery of high-speed Internet content for industry, education,
and government. Island Telecom can provide the fully redundant,
fibre optic network required by world-class call centres.
Scot MacDonald, Account Executive for the Information Technology
sector of Prince Edward Island Business Development states "The
Province is home to approximately a dozen call centres, two of the
larger centres Watt's Communication and Online Support Inc, are
inbound, technical support centres. Watt's Communications Inc. operates
three separate facilities in Prince Edward Island and also has operations
in Tasmania, Australia. Watts has more than 400 work stations and
is just completing their third expansion since 1996. Online Support
Inc. (OLS) employs more than 300 industry specialists providing
two million support calls since 1996. OLS is currently building
its second Charlottetown call centre facility after experiencing
rapid growth in the internet service provider (ISP) customer support
sector."
"The Province has experienced significant growth in the inbound
call centre business" stated Scot MacDonald, "The latest
call centre to open in Prince Edward Island is Canshop.com, an online
shopping site with head offices in Ottawa, Canada. Canshop.com located
their Customer Relations Management centre in Montague, a small
town located in the eastern end of the province. This Ontario-based
company's decision to locate their state of the art customer contact
center in Prince Edward Island provides an excellent example of
how Prince Edward Island is being recognized as a competitive place
to do business and that it can support the newest technologies in
customer contact centres from anywhere within the Province."
Scot noted, "The Province chooses not to develop inflexible
programs that limit the ability to meet the needs of business owners
seeking assistance. P.E.I. provides assistance to fit the needs
of the business owner and based upon the business case. Projects
must make sense for the developer and the Province of Prince Edward
Island. The goal is really simple - to create success for you and
your company."
Prince Edward Island Business Development
Prince Edward Island (PEI) has gained a reputation for being an
excellent place to start or expand a business. This is particularly
true for the manufacturing sector. According to a recent KPMG study,
Charlottetown, PEI is the lowest cost city (out of 64 studied across
North America, Europe, and Japan) from which to operate a manufacturing
business.
The province has a readily available skilled workforce; it has
a good infrastructure for producing and exporting; it's location
provides easy access to markets in Europe and along the Eastern
Seaboard. It has an open government that is flexible to accommodate
business needs.
The skilled labour force is, in part, due to the excellent training
facilities available on PEI. The University of Prince Edward Island
provides students with a high quality education. The Island's training
institute, Holland College, has state-of-the-art programs in the
specialty areas of welding and metal fabrication, electronics, and
aerospace, just to name a few.
PEI's telecommunications infrastructure is another attractive advantage
for doing business on the Island. PEI is connected across the province
and to the rest of the world via a broadband network, enabling business
to flourish in both urban and rural areas.
Manufacturing has become an area of significant growth for the
province. This sector of the economy has increased by 71 per cent
in the last five years and has become a major contributor to the
province's export market. Exporting on PEI has doubled in the last
five years. Now, close to 200 Island companies export their products
or services from PEI.
A major contributor to this increase was the opening of the Confederation
Bridge. The 13 kilometer bridge connects Canada's smallest province
to the rest of the country, improving upon the distribution of products
to and from the Island. This link is permanent and provides easy
access year round.
The aerospace industry in PEI represents 20 per cent of the province's
total exports. Slemon Park is an aerospace business park located
outside of Summerside, PEI. The Park is a 1,500 acre property that
includes an airport with two runways and numerous, well-maintained
hangars ranging in size from 25,000 to 300,000 square feet. It houses
such well-known companies as Allied Signal, Atlantic Turbines International,
Testori Americas, Wiebel Aerospace and Tube-Fab.
As the Park has grown so have the companies that do business there.
Testori Americas provides comprehensive interior packages for aircraft
and mass transit vehicles, including composite panels, luggage bins,
and related components. In 1994, when Testori Americas set up shop
in Slemon Park, it had 13 employees and total sales of $1 million.
Today, the company has over 70 employees and $4.5 million in sales
a year.
Prince Edward Island Business Development (PEIBD) leads the business
development effort for the province. Its role is central and critical
to the government's overall objective of advancing sound business
development initiatives. PEIBD works with manufacturing companies
by tailoring programs to fit their needs, being as flexible and
versatile as possible to attract investment to the province.
PEIBD provides leadership in the implementation and support of
economic development; solicits and supports investment, creating
jobs and wealth for PEI; actively supports small business; encourages
entrepreneurship and investment-risk sharing; actively promotes
the province as a competitive place to do business; and provides
leadership in trade development and export initiatives.
While agriculture, tourism, fisheries still remain the three primary
industries for PEI, non- traditional areas, such as manufacturing,
are gaining in recognition.

Economic Review
- Prince Edward Island - October 2000
Prince Edward Island is riding the crest of a surge in economic
growth. Real gross domestic product expanded an estimated 3.5 per
cent in expenditure terms in 1999 and that pace will likely be exceeded
this year. These will be he strongest back-to-back economic performances
since construction activity related to the Confederation Bridge
boosted overall growth in the mid-1990s. The Island's expansion
this year is well balanced, with both domestic demand and exports
providing important stimulus to the economy.
The province is enjoying a high level of consumer confidence in
the wake of tax cuts and strong employment growth. After hovering
in the 1.5 - 2 per cent range in the past two years, employment
growth in the first eight months this year jumped to 6.5 per cent.
The surge in employment will likely push the Island's jobless rate
down three percentage points to the 11-12 per cent range in 2000.
This would represent PEI's lowest jobless rate in two decades and
a substantial drop from the 14-15 per cent unemployment rates recorded
over the past five years. This positive development notwithstanding,
PEI's unemployment rate will remain one of the highest in the country
as other provinces are also enjoying healthy employment gains.
The strength of consumer confidence is being reflected in buoyant
retail sales. These increased a strong 10 per cent year to year
in the first half 2000, extending the fast growth pace from last
year when PEI led the country with a close to 10 per cent rise in
retail sales.
Elevated consumer confidence was also reflected in the second straight
year of double-digit increases in both housing starts and residential
building permits last year. Housing expenditures likely grew to
an all-time high of a little under $150 million in 1999.
However, even if this leads to housing expenditures remaining unchanged,
spending will still be at a high level and stimulate construction
activity and provincial growth.
The province is receiving important growth support from business
capital spending this year. Businesses plan to increase outlays
on capital formation about six per cent in current dollar terms,
with planned spending of $393 million representing the highest level
in four years. Capital spending will be fairly evenly spread out
among the retail, industrial and business sectors. The Island's
Slemon Park industrial zone remains a popular destination for new
investment in manufacturing facilities.
One of the single largest projects planned is in the tourist sector
and involves Rodd Hotels and Resort's $8 million resort complex
where construction will begin this fall. This will provide an added
boost to the Island's important tourist industry. Since the
Confederation Bridge was completed in 1997, tourist revenues have
increased substantially, totalling $284 million in 1999 or almost
double the pre-Confederation Bridge level.
The province is considering a large scale natural gas development
program that may provide a significant boost to economic activity
in the near future. The energy development scheme envisages tapping
into Nova Scotia's Sable Island offshore gas reserves and involves
construction of a pipeline that would raise the potential for using
gas to generate electric power, province and giving access to large
industrial users.
A development proposal by Wescoast Energy Incorporated is currently
being evaluated. Advances in the manufacturing and export sectors
are being recorded as a result of the economic boom.
Manufacturing shipments continue to increase at a moderate pace
in the first half this year, following a fast 12 per cent gain in
1999. Growth is being led by increased activity in the food products
industry. This accounted for close to 60 per cent of the $987 million
in total manufacturing shipments last year, mainly on the back of
increased revenues for fishery products (particularly lobsters)
and vegetables (especially frozen french fries). The latter contributed
to higher income for potato farmers who accounted for more than
half of total farm cash receipts that rose 7.4 per cent to $346
million in 1999.
Transportation equipment, largely related to the aerospace industry,
continued to gain in importance, as shipments increased nearly 40
per cent in 1999 to $205 million and accounted for 21 per cent of
total manufacturing shipments.
PEI's information technology sector is relatively small but growing.
The number of firms in the sector has increased to over 70 from
40 a year ago. The government is supporting the establishment of
an information technology centre and entering into an agreement
with GE Capital Information Technology Solutions who will maintain
a business development office in Charlottetown. Employment in the
Island's IT industry is expected to rise to 4,000 within two years
from about 2,200 currently, and annual industry revenues are projected
to double from an estimated $140 million presently, mainly generated
from exports.
Export growth will likely be in double digits for the fourth straight
year in 2000. Preliminary estimates indicate export volumes rose
about 20 per cent to $564 million in 1999. Foreign shipments are
being spurred by soaring exports to the U.S., which ballooned 30
per cent last year. Shipments to the U.S. have more than doubled
in the past five years, raising the U.S. share to 85 per cent of
total exports from 60 per cent five years ago. Fresh and processed
fruit and vegetables and fish and fish products account for the
bulk of the Island's overall exports.
- Third Straight Budget Surplus
Strong growth contributed to PEI's second consecutive budget surplus
last year and will be a key factor in the province achieving another
surplus this year. The 2000 Budget has forecast a $0.2 million surplus,
following black ink averaging $5 million in the previous two years.
While this year's projected surplus is modest, it should be easily
attainable as stronger-than-expected economic growth will likely
generate more own-source revenues than projected in the budget.
In recognition of the province's improved finances, the Dominion
Bond Rating Service upgraded PEI's credit rating for long-term borrowings
from BBB High to A Low in July. PEI already had an A3 rating from
Moody's and is rated BBB by the Canadian Bond Rating Service. The
province's strengthened finances are reflected in a manageable level
of debt. While tax-supported debt will rise somewhat to a projected
$860 million this year, this is expected to be a one-time increase
and is related to additional funding to provincial crown corporations.
PEI's debt-to-GDP ratio will edge up modestly this year, but it
will remain the lowest in the Atlantic region and fourth lowest
among all provinces. PEI has managed to put its fiscal house in
order despite reduced federal funding. This will decrease three
per cent to $340 million this year, resulting in federal funds declining
to 38 per cent of total revenues. PEI has been gradually reducing
its reliance on federal finance since the early 1980s. Total revenues
are projected to decline this year because of lower federal funding,
but a matching cut in program expenditures will keep the budget
in surplus.
PEI joined the provincial tax-cutting bandwagon last year and commend
the province for providing a second cut in personal taxes this year.
After reducing its personal tax rate for the first time ever in
1999, PEI is cutting taxes a further one percentage point to 57.5
per cent of federal taxes for the 2000 tax year. Its top personal
marginal tax rate falls from 49.6 per cent to 48.8 per cent this
year. Along with Nova Scotia and New Brunswick, these three Atlantic
provinces are tied with the fourth lowest top marginal rate among
all provinces.
The province will move to a tax-on-income system in 2001. This
system will free the province from adverse impacts on budgetary
revenues stemming from changes in federal taxes. It will also provide
the province leeway to create a system tailored to its own requirements.
Six provinces will be switching to a tax-on-income system this year
and the remaining four next year.

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